COMMPORTAL
CommPortal is a web-based user interface offering online access to voicemail, call lists, contact information, as well as self-care of subscriber settings. With CommPortal subscribers can check voicemail, forward voicemails to an e-mail address, or save messages to a .wav file. Subscribers can import or build a contacts lists to quickly dial phone numbers right from their web browser. CommPortal allows subscribers to manage features such as call forwarding right from their PC. CommPortal displays a summary of subscriber account settings and recent activity, customized to the set of services available to the subscriber.

PREMIUM VOICE MAIL IS REQUIRED.

Instructions to our Web Based Interface
Printable version of our Web Based Interface

To use the different features that Commportal offers, a series of videos were developed by MetaSwitch who is the developer of this application. Use the Hyperlinks below for a short video on how to use the different features of CommPortal.

DASHBOARD
The first screen you see is called My Dashboard
This video gives you a tutorial on it.

Using My Dashboard
This video gives you a tutorial on checking your Voice Mail.

These two videos will explain how to use your contacts and how your PC and telephone are intertwined.
Network Based Contacts 1 Video
CommPortal Network Based Contacts 2 Video

COMMPORTAL ASSISTANT
CommPortal Assistant is a software program that runs on a subscriber’s PC. CommPortal Assistant augments the standard CommPortal Web interface with Pop-Ups, Desktop Toolbars, and more. CommPortal Assistant can integrate with Microsoft Outlook to synchronize contacts. Customers can click on a contact and dial them right from their PC without having to log onto a web page.

If you purchased Premium Voicemail, you can install Commportal Assistant. Use this link to learn how to install it.

Here are some Commportal Assistant Basics.

CALL MANAGER
Call Manager is an advanced call handling service, enabling subscribers to configure powerful rules that screen incoming calls and apply actions such as forwarding or rejection. Using CM, subscribers can recognize particular callers and treat their calls specially, and apply different behavior at different times of day. As CM is such a powerful tool, most configuration options must be set using CommPortal.

Commportal Incoming Call Manager is a powerful tool to manage your incoming calls.

This Video explains its features.
This Video explains how to use the rules for Incoming Call Manager.

HOW TO LOG INTO COMMPORTAL
On your computer bring up your internet browser. (Microsoft Explorer, Google Chrome, FireFox) in the address box enter the commportal address. http://portal.custertel.net. This will bring up the Commportal login box. Enter your phone number including the area code. (208-XXX-XXXX) in the number box. Then enter your pin number that was given to you at the Telephone Company in the password box. Press the login button. This will bring you to your Commportal Dash Board. Your temporary password to login the first time is T3mp0rarY!