Accessibility
Assistive technology is constantly evolving and CusterTel understands the importance of being able to stay in touch with friends and family. We are committed to providing the latest technology to our customers to address their specific needs, whether it is using a device that offers hearing aid compatibility or the ability to reach out using alternate methods.
| Apple iPhone 15 Pro Max | M3/T4 | BCG-E8439A |
|---|---|---|
| Apple iPhone 15 | M3/T4 | BCG-E8427A |
| Apple iPhone 14 | M3/T4 | BCG-E8138A |
| Apple iPhone 14 Pro Max | M3/T4 | BCG-E8141A |
| Apple iPhone SE 3rd Gen | M3/T4 | BEG-E3042A |
| Apple iPhone 13 Mini | M3/T4 | BCG-E3994A |
| Orbic Journey R | M3/T3 | 2ABGH-RC2250L |
| TCL Flip2 | M4/T4 | 2ACCJN059 |
| Samsung A14 | M3/T3 | ZCASMA146U |
| Samsung S23 | M3/T3 | A3LSMS911U |
| Samsung S24 | M3/T3 | A3LSMS921U |
| Samsung S23 Ultra | M3/T3 | A3LSMS918U |
| Samsung S24 Ultra | M3/T3 | A3LSMS928U |
| Samsung Galaxy Z Flip4 | M3/T3 | A3LSMF721U |
| Samsung Galaxy Z Flip5 | M3/T3 | A3LSMF731U |
| Samsung Galaxy Z Fold 3 | M3/T3 | A3ISMF926U |
All phones have been tested and rated for use with hearing aids for some of the wireless technologies that they use. However, there may be some newer wireless technologies used that have not been tested yet for use with hearing aids. It is important to try the different features of a phone thoroughly and in different locations, using your hearing aid or cochlear implant, to determine if you hear any interfering noise. Consult your service provider or the phone manufacturer for information on hearing aid compatibility. If you have questions about return or exchange policies, consult your service provider or phone retailer.
Hearing Aid Compatibility
The FCC has established rules regarding Hearing Aid Compatibility (HAC), which all wireless carriers must follow. HAC ratings were developed to assist hearing device users in finding handsets that may be compatible with their hearing devices. Handsets must meet or exceed the ANSI (American National Standards Institute) ratings to meet the FCC requirements for Hearing Aid Compatibility. There are two standards or ratings.
M Rating
Wireless phones which have an M3 or M4 rating meet the FCC requirements to be compatible with hearing devices which operate in acoustic coupling mode, also referred to as microphone mode. These devices amplify all sounds surrounding the user, both desired and undesired. A phone with an M3 rating meets the HAC requirement set by the FCC. A phone with an M4 rating exceeds the HAC requirement.
T Rating
Phones that are designated T3 or T4 meet FCC requirements to be compatible with hearing devices which operate in inductive coupling or telecoil coupling mode. These hearing devices avoid unwanted noise by turning off the microphone and using a telecoil, which picks up magnetic fields generated by the phone and converts them to sound. A phone with a T3 rating meets the HAC requirement set by the FCC. A phone with a T4 rating exceeds the HAC requirement.
For additional information regarding HAC devices and other accessibility features, please visit http://gari.info
For more information about the FCC’s rules and service provider obligations, see https://www.fcc.gov/hearing-aid-compatibility-wireless-telephones