Customer Proprietary Network Information (CPNI)
Custer Telephone and the Federal Communications Commission (FCC) are very concerned about protecting our subscribers’ privacy and identity. The FCC enacted rules regarding Customer Proprietary Information (CPNI) effective December 7, 2007. These rules protect our subscribers.
CPNI rules affect subscribers calling in or visiting our offices to inquire about subscribed features, average usage, long distance or other account information. Please be aware of the following when making inquiries on your account:
Your identity must be confirmed by recognition, government-issued photo id, providing your CPNI password, or correctly answering a security question.
You must provide your CPNI password or correctly answer a security question.
If subscribers are unable to provide the required password, CusterTel can place a call to the phone number associated with the account or we can mail a letter to the address associated with the account to disclose the information.
Subscribers can change their CPNI password by calling CusterTel’s office from their home phone or completing the Letter of Authority (LOA) form found at the bottom of this page. CPNI passwords must not be based on readily-available biographical information (telephone or social security number, mother’s maiden name, address or date of birth). CusterTel will notify account holders via U.S. mail, electronic mail or voice message when a CPNI password or mailing address is changed.
To authorize another individual(s) to have access to your account, please complete and submit the LOA form below. Once the form is received and the information is entered into our billing records, your authorized account representative(s) will be allowed to inquire about and make changes to your account when they provide the required CPNI password or photo identification. This authorization does not change responsibility for your account or capital credits.
Federal regulations require that telecommunications customers be given the opportunity to decline if the provider plans to use CPNI to market communications-related services outside of those to which customers subscribe. Communications-related services include Internet in addition to local, long distance and wireless. Declining to receive these offers will not affect any of your current services. If you decide to opt-out of having your CPNI accessed or used for marketing communications-related services outside of those to which you subscribe, please let us know within 30 days by e-mail to firstname.lastname@example.org. We will need your name, telephone number(s), and the effective opt-out date. This information will be kept on file and your CPNI will not be used for marketing any communications-related services outside of those to which you subscribe unless you expressly revoke your opt-out notification by the method listed above. Please be aware that if we don’t hear from you after 30 days have passed, we will presume that you have not opted-out, but know that you can notify us at any time if you change your mind.
If you have any questions or would like additional information regarding our use of CPNI, please contact Custer Telephone at 208-879-2281 (Challis office) or 208-756-4111 (Salmon office).
You can read Custer Telephone’s CPNI policy here.